Terms of sale

The company SELYS DIFFUSION (I-NOVA) manages and ensures the operation of this site. Any order for a product listed on this site constitutes acceptance of these general terms and conditions of sale. The act of ordering online, and thus accepting the general terms and conditions of sale, replaces the handwritten signature of the order. The general terms and conditions of sale are subject to change. In this case, the update is dated and only applies to orders placed after the new date.

 

Products

The photos are provided for illustrative purposes only and have no contractual value. The customer is invited to refer to the description of each product to know its precise characteristics. The prices indicated are in euros, all taxes included, excluding any potential delivery charges.

SELYS DIFFUSION reserves the right to change its prices at any time, but products will be billed based on the rates in effect at the time of order registration.

Payment

Payment for items is made in full at the time of the order (except in the case of a reservation with a deposit payment). The payment methods available to the customer are: credit card (CB / Visa / Mastercard / E-Cartebleue / Visa Electron) via the secure site STRIPE or PAYPAL, bank check, and bank transfer. Payments with Paypal are also accepted. The availability period of the merchandise takes effect from the moment the payment is made in full. Payments by credit card are processed by the secure server software STRIPE, which encrypts banking information to ensure the private and protected nature of transactions. When paying, the customer is automatically connected to the STRIPE bank payment processing center's server. Your banking data, protected by encryption, does not pass through our server.

Payment in installments with Alma.
If you pay for your order in installments, you agree to the general terms and conditions for Alma customers. as well as the special conditions Alma for SELYS DIFFUSION customers.

Orders

The order registration is confirmed by the display of the order number and by the sending of an email containing this element. The order is therefore only considered accepted upon confirmation by I-NOVA. Orders placed remotely but not subject to online payment are manually validated by fax or email exchange (provided that the customer certifies at the time of signing their order form that they have been informed of these general terms and conditions of sale). In case of modification or cancellation of the order, a request must be made to I-NOVA. Indeed, any order interruption involves contacting the supplier to ensure that the goods are not yet in the manufacturing or delivery process. If the interruption cannot be made, the goods will be delivered and may be subject to a return (see the article "return of goods") under the legal right of withdrawal. The customer cannot refuse the delivery of their order if it could not be interrupted, under penalty of being charged a depreciation corresponding to the various return, handling, and processing fees incurred by their refusal.

Deliveries

Products are delivered to the address indicated on the order form, or to a Relais Colis. Only packages weighing less than 30kg and that meet the size limits can be delivered to a Relais Colis. Heavy or bulky products (trays, desks, furniture...) are systematically delivered by carrier to the doorstep. For home deliveries, carriers are mandated to drop off packages in front of the house or at the foot of the building. A delivery notice may be left in the mailbox. For certain items, deliveries may be subject to special conditions. These conditions are communicated either directly on the site at the time of the order or after its validation.

The presence of the adult person previously notified by the carrier to receive the goods is essential. In case of absence, the goods will be returned to the carrier's depot and delivered again at the customer's expense. If the carrier were to deliver on a date not agreed upon, the delivery should be refused by anyone not authorized to inspect the goods, as they would not be able to claim any potential recourse later (the new delivery being at the carrier's expense). It is imperative that the goods be completely unpacked and checked (at the time of delivery or when picking up at Relais Colis), with the utmost care by yourself or by a person you have authorized to do so. By signing the carrier's delivery receipt, the customer acknowledges having received the goods in a condition that conforms to what was sold to them (condition, quantity, reference, color, etc).

In case of damage, missing or non-compliant items, the customer has two options: refuse their order or accept it in its entirety. In both cases, they must indicate the reasons for the refusal, or the reservations in the case of partial damage, on the carrier's delivery note, of which they will keep a copy. Note that the reservations must be very specific (which product has what damage) to be taken into account and lead to a replacement. Accepting the entirety of an order that is subject to partial damage allows the customer to save time if the order is urgent. In cases of transport-related damage, the designation of the item and the mention of transport damage must appear on the receipt, whether the order is refused or not, otherwise any recourse against the carrier would be impossible. It is recommended to take photos justifying the problem (damaged package, broken product). In case of delivery not conforming to the order, the customer must inform I-NOVA no later than the next business day following the delivery day. Important: the mention "subject to unpacking" has no legal value. When a professional customer has their order delivered to a construction site or to their end client, they must authorize a person of their choice to receive their order under the above conditions. In any case, the Customer must check the condition of the delivered items within 48 hours; after this period, no recourse will be possible.

No compensation, exchange, or refund will be made if the conditions listed above are not met. If applicable, your only recourse will be to take action against the carrier within three days by notifying them of the damage by registered letter with acknowledgment of receipt, as permitted by Article L.133-3 of the Commercial Code.

Return of goods (withdrawal period)

As part of the right of withdrawal provided by the Hamon law on e-commerce, the customer has a period of 14 clear days to return at their own expense the goods they do not wish to keep. In this case, the items must be returned in their original packaging, in perfect condition, accompanied by all accessories and any instructions, as well as the duly completed return coupon attached to the invoice. Incomplete, damaged, or soiled items will not be eligible for a refund. To make a return, the customer must first contact an advisor by email via the section " ContactThe mode of transport to be used, varying according to the products, will thus be communicated to him and I-NOVA will record his return request. All returns of merchandise must be sent to the following address: SELYS DIFFUSION - 25 rue du gymnase 67340 INGWILLER. In any case, the customer must ensure that the product is insured for its market value by the carrier he has chosen, as the return of the merchandise is at his own risk. No shipments with postage due or cash on delivery will be accepted. If the customer wishes for a refund instead of an exchange or a credit note, it will be processed within 14 days using the same payment method as that used for the purchase.

Warranty

All our products come with a 5-year warranty against material defects and defects due to manufacturing flaws from the date of receipt of the order (mainland France only). The warranty is limited to 2 years for motorized units, electronic parts, and electronic boards. Under this warranty, the product will be repaired or replaced free of charge at I-NOVA's discretion. Normal wear and tear is excluded from the warranty. The application of the warranty does not extend its duration. It also does not entitle the customer to a return of the device, a partial refund, or any other compensation of any kind. The manufacturer's liability is not engaged, and the warranty is not applicable in the case of defective installation, improper adaptation, non-compliance with current standards, or rules of the trade, as well as in the case of abnormal use, lack of maintenance or inadequate maintenance, or if damage has been caused by chemicals or if the product no longer works or is damaged due to external factors: water damage, lightning, fire, scratches, exposure to extreme temperatures, bad weather, acids, solvents, negligence, or misuse, if the product is used with equipment different from that mentioned on or in the packaging. The warranty is void if the Customer modifies or has modified the elements or any part of the device, compared to the original supply.

Commercial warranty and customer service

If it is an identified malfunction, the necessary parts will be sent to the customers (examples: remote controls, control box, wired control). In some cases, the return for after-sales service will be necessary for the expertise and diagnosis of the malfunction.
As part of a return for after-sales service, the product will be assessed and a diagnosis will be established. The average time frame is about 4 weeks. To set up an after-sales service procedure, please follow the steps below:
Please contact our customer service by email at: Sav@inova-france.fr
Please specify your name, order number, the problem encountered, as well as photos of your installation and a video of the malfunction. Our technical team will take care of your file. In the event that a return for after-sales service is essential because sending a part cannot solve the problem, please follow the steps below:
Print the after-sales service form and complete it. On this form, you will also find the return address to which you should send your package containing the returned product. Don't forget to specify in the message field of the return form the issue observed so that we can handle customer service as best as possible. Also, write the return number that we communicated to you by email on this form.
Prepare your return package:
If the box of the package you received is not too damaged, consider reusing it by ensuring that it closes properly and that the packaging box containing the product is well secured in the package. Seal the package well with PVC tape. Otherwise, never return a product without a package to protect its packaging.
Any return of a product for warranty service in kraft paper, plastic film, or any other packaging that does not protect the integrity of the material will be refused, and the manufacturer's warranty will no longer apply to this product as negligence in the use of the product will have been observed. Please be sure to include the warranty service form and a copy of your purchase invoice in your package to allow us to identify the returned merchandise.
Send your package:
Return shipping costs are your responsibility, while reshipping costs are our responsibility if a defect is found and if the product is eligible for after-sales service (that is to say, if the product has been used normally in accordance with the manufacturer's recommendations and is not damaged).
Attention: we advise you to choose a shipping service (with signature upon delivery) to send your package, as we cannot be held responsible in case of theft during transport or non-receipt of the package, and only the insurance taken out with the carrier will allow you to be compensated if necessary. In any case, the customer must ensure that the product is insured for its market value by the carrier they have chosen, as the return of the merchandise is at their own risk.
If you have properly included in the package:
- The defective product with the accessories in its box.
- The customer service form filled out with a precise description of the problem and the return number that we have communicated to you
- A copy of the purchase invoice
Your package is ready! You can send it to us. Use the return address specified on the customer service form to affix postage to your package and return it to us. Upon receipt of your package, we will proceed to test it according to the description of the problem(s) you mentioned. If the defect is confirmed, we will carry out a free repair of the product if the buyer is under warranty. The product will be repaired and returned to you as soon as possible to a nearby pickup point or post office (choice of pickup point to be handed over upon signature and presentation of an ID). If the product is not repairable, it will be exchanged and returned to you. If no defect is found, we will inform you by email of the results of our tests, and in this case, the return shipping costs will be at your expense. We will then ask you to send us a return shipping label. If your product is defective and cannot be repaired or exchanged for an identical one, i-nova will provide you with a credit note for the amount of your purchase, usable on inova-france.fr, or will exchange your product for an equivalent model in terms of technical specifications. Credit notes are valid for 3 months. If you return the package without a signature upon delivery, we decline any responsibility in the event that the package does not reach us. No carrier investigation can then be conducted.
Exclusion of warranty:
What are the cases of exclusion from manufacturer warranty?
If the malfunction is due to an accident, improper use of the device, or negligence (Your device shows signs of damage: impact, external wear, deformation due to excessive heat)
A transport of the device carried out without adequate protection
A notable modification or transformation of the device
Your device is no longer strictly identical to its original specifications
A poor installation of the device (It can be proven that your device was not installed in a location suitable for its use). The product no longer works or is damaged due to external factors: Water damage, lightning, fire, scratches, exposure to extreme temperatures, weather conditions, acids, solvents,
The product is used with equipment different from that mentioned on or in the packaging
If the device under warranty has been disassembled (You have disassembled your device or it has already been repaired by a service center other than a manufacturer-approved service center)
If your device shows signs of oxidation (Some electronic products have a sticker that changes color if the product has been exposed to high humidity or has been wet)
Unfortunately, in all of these cases, there is no possible recourse.
You will have to pay for the repairs of your product, if it is repairable, or pay for the estimate and return fees if it is irreparable but you still want to retrieve it.

 

Sales abroad

In the case of an order destined for a country outside of metropolitan France, the customer is de facto the importer of the concerned product(s). For all products shipped outside the European Union and overseas territories, customs duties or other local taxes or import duties or state taxes may be required. These duties and amounts are not the responsibility of I-NOVA. They are the customer's responsibility and fall under their full responsibility, both in terms of declarations and payments to the competent authorities and organizations in their country. It is advisable to inquire about these aspects with local authorities.

Retention of title

By express agreement, I-NOVA remains the owner of the goods until the day of their full payment in accordance with the terms of law n°80-335 of May 12, 1980. Nevertheless, the buyer is responsible, from the first day of possession, for all risks that may result from the holding of the sold goods (civil liability or loss, destruction, or fire of the goods). In no case shall the seller's liability be invoked due to the application of the above retention of title clause.