Refund policy

As part of the right of withdrawal provided for by the Hamon law on e-commerce, you have a period of 14 clear days to return at your expense the goods you do not wish to keepIn this case, the items must be returned in their original packaging, in perfect condition, accompanied by all accessories and any instructions, as well as the duly completed return slip attached to the invoice. Incomplete, damaged, or soiled items will not be eligible for a refund.

To make a return, you must first contact an advisor by email through the section " Contact us ». The mode of transport to be used, which varies according to the products, as well as the return address, will thus be communicated to you and I-NOVA will record the return request. In any case, the customer must ensure that the product is insured for its market value by the carrier they have chosen, as the return of the merchandise is at their own risk.

No shipping with freight collect or cash on delivery will be accepted. If the customer wishes for a refund instead of an exchange or a credit note, it will be processed within 14 days, if possible via the same payment method used for the purchase.